Aston Dane - adVance iSuite - Helpdesk Manager.Hdi

- Helpdesk.Hdi

... take advantage ... web enabled ... office ... intranet ... integrated management software platform...

Helpdesk .Hdi is a powerful repository and knowledgebase for recording customer support calls. Your customer calls can be quickly logged and prioritised against a set of configurable criteria. Direct links are available to initiate internet paging to designated support staff. History files record the progression of a raised issue and provide a rich source of information maintaining a traceable audit trail which is designed to support best practice.
Customer reports can be generated on demand and simple configuration utilities allow automatic email output to pre-determined recipients. System is designed to support both internal organisation as well as external clients.

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