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   Service & Support - Overview
    

Our Service & Support Business Unit offers a complete range of services.  We aim to improve the lifecycle costs of our Clients Automated Systems, Network Infrastructure and Information Systems.  We do this by providing:

  • Technical Help & Support

  • Remote Diagnostic Support

  • Scheduled Maintenance

  • Emergency Cover & Call Out

  • Management of Third Party Suppliers and Services

  • Management of Spares Holding

  • Software Backup and Storage Facilities

  • Document Backup and Storage/Access Facilities

  • Detailed Service Logging and Reporting

  • Disaster Recovery Service

We have a wide range of Proprietary Systems and hardware knowledge, which spans the Industrial landscape.

We can support all types of PLC / HMI / SCADA installations, PC network systems and Database Information Systems.  Our Service Levels can cover both software and hardware.  We can support both remote and on-site stock and offer a fully inclusive exchange/repair service.

 
Service Levels
We offer a range of cost effective packaged service levels which can be tailored precisely to suit your needs:

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